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What is included?
Our pieces are made according to the highest MAM quality standards. Nevertheless, your MAM watches are covered by a limited warranty, applicable to any manufacturing defect. This includes the watch movement, its index, face and hands. The MAM Originals warranty is valid for 24 months from the date of purchase. After this warranty expires, repairs will be subject to a service charge. Other parts not listed above are not covered by this warranty. If the product is returned during the warranty period, MAM will repair or replace any defective piece or parts without additional cost.
Every MAM Jewel we sold comes with a 3-month warranty, starting from the delivery date of the order. The warranty only applies to factory defects and damage which has not been provoked by an incorrect use of the item. We will carefully study if, by any chance, the defect has been caused by an improper use of the piece(s).
Does not include
Defects or damage caused by unauthorised repairs or modifications. Battery, strap, crown or crystal/face. Defects or damage caused by inappropriate use, lack of care (impact, broken crystal etc.) or accidents. Aesthetic modifications, defects or damage due to normal use, wear and aging. Watches without a serial number or with one that has been altered, faked, replaced, disfigured or is illegible. Defects in the watch face that weren’t reported within 7 days of receiving the product. Save your order confirmation email, which is your warranty.
Instructions and how to proceed
In case the damages are covered by the guarantee, the client must contact us at firstname.lastname@example.org. MAM Originals will send the replacement piece to the customer free of charge.
How can I change or cancel my order before I've received it?
Contact our customer service department at email@example.com so that we can change or cancel your order before sending it. To cancel your order, we'll need to receive your request between 24-48 hours after the purchase was made. Shortly we will contact you to confirm if the cancellation of your order has been made possible.
If you need to change the shipping address, you can do so only if your order has not been shipped. In the opposite case, please contact DHL (International) or Nacex (Spain).
Has my order been placed correctly?
The confirmation of your order is sent directly to the email address you provided when you placed the order. If you haven’t received confirmation, please contact our customer service department.
Where do I enter a promo code?
You can enter a promo code at checkout before choosing the payment method. The discount will be apply to your total immediately when you enter the code. Please note only one promo code may be used per order.
How do I place an order?
To place an order, choose the item you wish to purchase and add it to your shopping cart. Then, access the checkout page where you must enter your personal informations and make the payment of your order. When you make the payment, be sure to complete all the steps of the procedure so that we can collect the amount of your order and send it.
What can I do if my payment hasn't been processed?
If you can’t pay with your credit or debit card it could be because the card was issued in a different country. Our Stripe payment system automatically blocks this kind of transaction for safety reasons, in order to minimize online fraud. If you can’t use your card, we recommend you to choose a different payment method.
You can choose to pay with a credit or debit card, PayPal or Apple Pay. Payments with credit or debit cards will be processed through the Stripe payment system. MAM Originals does not manage credit card numbers.
How much does shipping cost?
Free standard shipping in our Main 54 countries*. Free shipments take between five to ten days depending on the destination. Standard shipping on the other countries costs 9€.
Express deliveries available worldwide. Express delivery costs 5€ in Europe, 9€ in our Main countries outside Europe and 12€ in the other countries. Shipments take one to five days depending on the destination.
We send shipments 5 days a week.
If you want to return your order for any reason, you can do so within 14 days.
Some countries are subject to import taxes. Payment must be made when the shipment arrives in the destination country.
Find out more information on delivery options and MAM's return policy in the Support section.
*Main countries: Aruba, Australia, Austria, Belgium, Brazil, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States.
The order that is to be sent to a delivery address that is outside the EU, may be subject to import duties and taxes whose payment must be made when the shipment arrives at the delivery address. You will be responsible for the payment of these amounts corresponding to import duties and taxes.
Where are the items sent from?
Orders are shipped from Barcelona. You will receive a tracking number from Nacex / DHL exppress within 1 to 2 business days.
Is it possible to track my order?
Our courier Nacex / DHL express, will send you an email with your tracking number once the order has been prepared and shipped from our warehouse. When you receive this number, you can use it to follow your package on the Nacex / DHL express, tracking page. If your tracking number doesn’t work, don’t worry. It may take Nacex / DHL express, a few hours to process the tracking and they only send numbers on business days. Try again a bit later. If you order goes through customs, we are not responsible for any additional charges involved. If you return items purchased to another address than the one that you’ve provided by email, we are not responsible if they get lost. If there are any issues with shipping, please contact Nacex / DHL express directly and give them your tracking number and personal details in order to resolve it.
Returns and exchanges
I've received the wrong product
We are firm supporters that you as a customer, check that the item you receive in the delivery is correct and that it is in perfect conditions. If you have received an incorrect item or is damaged, please contact our customer service within a maximum period of 14 days.
Instructions for returns and exchanges
As the customer, you have the right to return any product purchased within 14 days of delivery and be reimbursed for the full amount within 30 days of delivery. Please note that the product must be in exactly the same conditions (new) as you received it. Earrings are non-returnable for hygiene reasons. Return the product to its original packaging, just as it was delivered. If you need more information on how to proceed, please contact our customer service department. Customers are responsible for the return shipping charges and eventual custom charges. Shipping address: MAM, C/ Sant Pere Mes Alt 46, pral 4, 08003 Barcelona, Spain. *The customer must include their name and order number on the package.
Have you received my return?
Once the product has been received and the status has been checked, you will receive an email confirming the registration of your return and the refund of the amount paid. You will receive it within a maximum period of 5 to 10 working days after receiving this email. If you have not received this email within a maximum period of two weeks from the date you returned the package, please contact our customer service indicating your order and tracking number.