How much is the shipping to Spain?
The standard shipping is free. Customs charges for shipments to the Canary Islands and outside of the European Community must be paid by the customer.
How much is the shipping to Europe?
Standard shipping is free.
How much is the shipping outside the European Community?
Outside the European Community, standard shipping is free. Customs charges for shipments to the Canary Islands and outside of the European Community must be paid by the customer.
Where are orders shipped from?
Orders are shipped from Barcelona. You will receive a tracking number from Nacex / UPS in 1 or 2 business days.
Can I track my order?
Our courier Nacex / UPS, will send you an email with your tracking number once the order has been prepared and shipped from our warehouse. When you receive this number, you can use it to follow your package on the Nacex / UPS tracking page.
If your tracking number doesn’t work, don’t worry. It may take Nacex / Nacex a few hours to process the tracking and they only send numbers on business days. Try again a bit later.
If you order goes through customs, we are not responsible for any additional charges involved. If you return items purchased to another address than the one that you’ve provided by email, we are not responsible if they get lost. If there are any issues with shipping, please contact Nacex / UPS directly and give them your tracking number and personal details in order to resolve it. (+34 900100000)
How do I place an order?
To place an order, choose the item you would like to purchase and add it to your cart. Then go to the payment page and enter your personal details and pay for your order. When you are making your payment, be sure to follow all of the steps carefully so we can charge your account for the order and ship it.